IT Services and Support project is responsible for the acceptance, qualification and solution-oriented processing of IT workspace-related processes in Technical Development.
To cover all the different tasks, the team is divided into the following areas:
IT User Helpdesk
IT Support
Shopfloor and Measurement IT
IT Organisation
Quality Assurance
IT User Helpdesk
The User Helpdesk is responsible for the acceptance, pre-qualification and the fastest possible solution or forwarding of incoming requests.
Enquiries or problems are recorded via the ticket system and if a specific solution is not found, the requests can be forwarded to all the other specialist teams within the group.
IT Support
Client Support handles requests received from the IT User Helpdesk. We work together to solve incoming hardware and software enquiries.
An important part of our work is to identify problems and errors in the infrastructure, prevent a recurrence or develop suitable workarounds – in other words, to find solutions.
In addition to traditional IT support, our expertise also includes premium support (VIP user group) and media technology for meeting rooms.
Shopfloor and Metrology IT
The team assists customers with the development of specific solutions for the commissioning of equipment and systems for vehicle diagnosis, measurement machines and machine tools, continuous operation stations, test benches, simulators, testing tools and data loggers.
Collaborative work and extensive networking with the IT User Help Desk and additional 2nd level support units is just as much a part of the daily work environment as the processing of enquiries, the investigation of the causes of system errors or interruptions, and the development of solutions. Work here also involves coordination with manufacturers and service providers to ensure special requirements are met.
IT Organisation
Our job is to administer and order leased and purchased devices from the IT workplace product catalogue of the Volkswagen Group, procure and administer standard and non-standard software via the implemented systems and deliver special orders directly to the user, including configuration and instructions.
In doing so, we establish and optimise the procurement processes on an ongoing basis. An important part of our work is to cooperate effectively with the respective interfaces in line with coordinated processes.
Quality Assurance
Quality Assurance supports and advises the operative teams in compliance with quality standards with a view to providing the best possible service for our customers. An important aspect of our work is to establish and maintain a comprehensive knowledge management system, oversee reporting and analyses, and control and monitor general processes in incident, request and change management.
Technical Development (TD) is where new Volkswagen models are built. Our employees develop concepts, design, model and test new car ideas in a highly secure area at the Wolfsburg plant. For this work, they have access to the latest technology and a wide range of test benches, wind tunnels and two test areas. Electromobility also plays a major role in what they do – after all, our job is to develop the cars of the future. We ensure that IT in the TD is operational and that state-of-the-art technology is consistently applied.
You cant find current vacancies in this field of activity in the JobPortal.
Who are we seeking for this position?
We have very diverse colleagues. What we have in common is that we always find the fastest solution. Our diversity makes us strong. Among us are: IT systems integration specialists (m/f/x), IT system electronics technicians (m/f/x), office administrators (m/f/x), automobile salespeople (m/f/x), electronics technicians for information and telecommunications technology (m/f/x) and automotive mechatronic engineers with IT skills (m/f/x). We also have colleagues with university degrees in business informatics, business administration (BWL) or who have completed apprenticeships and degree programmes in entirely different fields, who teach solutions-based approaches.
We also have a wide range of systems and applications:
client, server and mobile operating systems such as Windows 10, Windows Server 2016, iOS, Android or diagnostics software such as ODIS, DiagRA, IDEX, Vector Canalyzer, Siemens Simatic, dSPACE, and INCA, to name just a few. No one is expected to do all of this on their own – it’s all about the mix!
Volkswagen Group Services GmbH as an attractive employer
Wolfsburg
Our teams are located in modern, well-equipped offices in Wolfsburg, very close to the main train station. Our location has excellent public transport links for a very pleasant commute.
Volkswagen Group Services GmbH
Daimler Straße 30
38440 Wolfsburg
