The Commercial Services division has been working in partnership with the Volkswagen Group for many years. Our colleagues apply their expert knowledge to exciting projects focused on administration, customer care services and gastronomy. Details for each area can be found below on the page.
We offer our clients tailor-made solutions for a trouble-free business process. We find answers to administrative challenges, engage in interesting discussions via our flexible Customer Care Services and ensure wellbeing with our catering services. Customer satisfaction is our top priority.
24 hours a day, 365 days a year – in the Customer Care Services business unit, we have been available for consumers and dealers since January 2010 with over 500 dedicated and expert employees.
This ensures the highest possible accessibility for customers in the Volkswagen Group. We handle written and telephone correspondence from consumers and dealers for the German and international markets. With their outstanding communication skills, our employees provide multilingual services in the languages English, Spanish, Portuguese, Polish, Italian and French. Our expertise and passion for customer service are reflected in our customer-centric way of working.
The Input Management project, with its “Postal and Document Logistics”, “Work Preparation and Scanning” and “OCR Data Service and SAP Data Service” units, was established in February 2011 for Volkswagen Financial Services Digital Solutions GmbH.
Its employees currently process up to 10,000 incoming mails on a daily basis. From 6 a.m. to 7 p.m. on weekdays, 26.5 million pages per year are reviewed for quality, digitised, stored in their entirety, verified multiple times and prepared as required for other systems and subsequent processes.
The Event & Gastronomy business unit operates 365 days a year helping to create unforgettable experiences for customers and guests, with services that include the operation of company restaurants, the provision of school catering and between-meal catering services (also for our customer Volkswagen), as well as event organisation and attendee management at internal and external event locations for companies and private individuals, and catering and other services in football stadiums and event venues. It is also ready to take on new challenges in new locations.
Still looking for a location for your next event? More information on the Event Arena is available here.
In the areas of HR and health services, we offer our partners an optimal portfolio of services for ensuring long-term success.
We understand that a company’s success depends just as much on qualified employees and their health and wellbeing as it does on processes and figures. Our high-quality Health Services locations, including our physical fitness and rehabilitation centres, offer preventive healthcare and rehabilitation and are also places where dedicated teams can relax, recover and gather strength for new challenges.
Our HR recruiting services offer you optimal support for the human resources planning that forms the foundation for long-term success. After all, companies are only as strong as the people who make up the organisation. That’s why we make use of unique recruiting and talent sourcing solutions that ensure your workforce is always comprised of the most talented individuals.
Complete information on HR & Health Services is available here.
We have been providing “Administration as a Service” for our customers at the Volkswagen Group since 2014. The focus here is on services in the legal, regulatory, tax and sales context. Around 190 colleagues manage essential processes for the Volkswagen Group as long-term strategic partners. Projects such as funding management, commercial legal protection, relocation services and much more are holistically implemented.
Core areas of expertise that set the business unit apart include
![[Translate to English:] Customer Care Services Mitarbeitende](/fileadmin/_processed_/5/e/csm__75A8413_V1_JB_ICv2_screen_a5c3e6fa27.jpg)
![[Translate to English:] Personalmanagement Services HR-Mitarbeiterin](/fileadmin/_processed_/4/7/csm_VW-Group-20214276_PP_screen_f329259673.jpg)
